Partner Guide
Everything you need to know to grow your laundry business with CBN.
Complete the application
Enter your business details: trade name, address, services offered, daily capacity, and coverage area.
Submit documents
Upload your business registration, operating permits, municipal license, photos of your location, and quality certifications (if any).
Verification
Our team reviews your application and may schedule a visit to your location to validate conditions.
Approval
You'll receive confirmation by email and access to your management panel with personalized credentials.
Training
Complete the training module on the app, reception/delivery processes, AI verification, and quality standards.
Set up your catalog
Add the services you offer, set your prices, and configure your operating hours.
Start receiving orders!
Once everything is set up, orders start arriving automatically from users in your area.
Main dashboard
Overview with active, pending, and completed orders for the day. Performance indicators and real-time alerts.
Order management
Receive, process, and mark each order as ready. View full details: garments, service, schedule, and customer notes.
Notifications
Push alerts for new orders, SLA reminders, incoming drivers, and support messages.
Settings
Adjust operating hours, daily capacity, active services, prices, and notification preferences.
Available services
Enable or disable services individually: Wash & Fold, Dry Cleaning, Ironing, Express. Each with its own settings.
Flexible pricing
Set your own prices within platform ranges. Prices are shown to users in your area.
Daily capacity
Define how many orders you can process per day. The system stops sending orders when you reach your limit.
Operating hours
Configure the days and hours your laundry accepts orders. You can have different hours per day of the week.
Receive the order
A driver brings the customer's clothes to your location. Verify items with AI scanning and accept receipt in the app.
Reception inspection
AI compares received garments with the driver's scan. Any discrepancy is documented automatically.
Process the clothes
Wash, dry, iron, or perform the requested service according to CBN quality standards.
Quality control
Before marking as ready, verify each garment meets standards. Scan the finished garments.
Mark as ready
When the order is done, mark it as 'Ready' in your panel. The system automatically schedules pickup.
Hand off to driver
A driver comes to pick up the finished order. Both of you verify garments with AI before the transfer.
Settlement
The order amount (minus commission) accumulates in your balance for the weekly automatic settlement.
Screenshot coming soon
Reception scan
When the driver delivers garments to your location, scan each one with the app. AI records its current condition and compares with the pickup scan.
Condition grading
AI grades each garment from A (excellent) to F (significant damage). If a garment arrives with pre-existing damage, it's documented.
Discrepancy report
If a garment's condition upon arrival doesn't match the pickup scan, the system generates an automatic report that protects your liability.
Exit scan
When handing off processed garments to the driver, scan again. AI confirms the condition is equal to or better than at reception.
Quality score
Your score is calculated based on customer reviews, processing times, incident rate, and AI exit grading.
SLA compliance
We measure that you process orders within agreed timeframes: Wash & Fold ≤24h, Dry Cleaning ≤48h, Express ≤6h.
Customer reviews
Customers rate the service after each order. Positive reviews improve your visibility and position you to receive more orders.
Proactive alerts
You receive notifications if your score drops, an SLA is about to expire, or there's a negative trend in your metrics.
Transparent commissions
CBN charges a percentage commission on each processed order. The percentage is set in your contract and varies by volume.
Weekly settlements
Every Monday, settlements are processed for orders completed Monday through Sunday. Deposits arrive in 1-2 business days.
Per-order detail
View the full breakdown of each settlement: amount per order, commission applied, bonuses and adjustments, with PDF download.
Payment history
View complete settlement history, revenue trends, and projections from your management panel.
Notification
You receive a push alert when a customer opens a dispute related to an order you processed.
Evidence review
The system presents chain of custody photos: condition at pickup, at reception in your location, at handoff processed, and at customer delivery.
Automatic resolution
When AI determines liability with high confidence (≥80%), it's resolved automatically. If the clothes were fine when they left your location, there's no charge.
Manual review
In complex cases, our team reviews all evidence. You can submit comments and additional evidence from your app.
Outcome
If liability is yours, an adjustment is applied to your next settlement. If not, the case is closed without affecting your account.
Commission varies by volume and service types, generally between 15% and 25%. Contact us for specific details for your business.
You need an operating laundry location, valid municipal permits, capacity to handle additional orders, and equipment in good condition.
Yes, you can temporarily disable order reception from your panel without penalty. Ideal for vacations or maintenance.
There's no mandatory minimum, but we recommend being able to process at least 10 orders per week for a good experience.
Disputes are resolved with AI chain of custody evidence. If the garment was fine when it left your location, there's no charge.
Yes, you can request expansion from your panel. Our team evaluates demand in the new area and confirms within 48 hours.
When receiving garments from the driver, you scan them with the app. AI compares them with the pickup scan and documents the condition. It only takes seconds.
If a garment arrives with damage not in the original scan, the system generates an automatic report that protects your liability.
Yes, each location is registered separately with its own catalog and hours. Settlements are consolidated into a single account.
No, each partner uses their own supplies and equipment. CBN provides the platform, customers, and logistics.
